Refund policy
REFUND POLICY
We love our customers and want you to enjoy your purchase. We work hard to provide top-notch service, and if something goes wrong with your order, we’ll do our best to make it right.
No Returns or Exchanges
All sales are final. Shadownooks does not accept returns or exchanges. Products are described and pictured on our website as accurately as possible, so please review the listing, including size and contents, before ordering.
Refunds (if applicable)
Refunds are issued only in specific cases, at our discretion, such as:
- An item that arrives damaged or defective (see “Damaged Items” below)
- An order that was lost in transit or could not be delivered
- An order that was incorrect or incomplete
If your request is approved, we will email you to confirm, and the refund will be applied to your original method of payment. You do not need to send the item back.
To request a refund, contact info@shadownooks.com with your order number and the reason for your request. We will review it based on the rules on this page.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (2-3 days is normal). If you still have not received your refund after this time-frame, please email info@shadownooks.com and allow us the opportunity to investigate the matter further.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team at info@shadownooks.com within 48 hours of delivery, including a photo of the damage and your order number.
If you do not report the damage to us within this 48-hour period, we may not be able to honor your claim. We use the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or refund requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please email us at info@shadownooks.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.